What is Discussion Forum and How I as a Admin/Teacher can use this feature?

What is Discussion Forum and How I as a Admin/Teacher can use this feature?

A Discussion Forum in the Think Exam platform is a feature that allows users (such as candidates or learners) to communicate with the instructors by posting questions or issues.




Here's a breakdown of its purpose and functionality:

  1. Choose Subject: Dropdown to categorize your query (like test issue, login problem, etc.).

  2. Ask Your Question: Text box to type your message or issue.

  3. Attachment Option (📎): Allows users to upload files (e.g., screenshots) for better clarity. Please note only png, jpeg, jpg and PDF files are supported here.

  4. Send Button: To submit the query.

  5. Ask New Question Button: Lets you start a fresh query thread.


Steps to access and utilize the Discussion Forum:

Step 1: We need to convert the sub-admins into experts by following these steps.

Go to Admin Settings, then select Account, and click on Admin User.
​


After clicking the pencil icon, select the "Expert" option from the dropdown menu.


Then, select the subjects and topics for which you want to enable the discussion feature, and click the Save button.



Step 2: Log in to the Discussion Forum panel 


Note: If you want to redirect users to the Discussion Forum Expert login page, simply append /discussion_forum to your base URL.



Step 3: After logging in, select a Course (Groups) and Subject. Basically candidates associated with the selected group will be able to ask questions.




After this you can add an expert upon clicking Add Expert.



Once this is done, candidates can log in to their panel and access the Discussion Forum option from the left menu. They can raise a query by selecting the relevant subject.


The expert will be able to view all raised queries on the Home page of the Discussion Forum panel after logging in.

 

Admins can click on the View Detail option to see the full query and respond to it accordingly. 


    • Related Articles

    • How can we get test links from the admin panel?

      Steps to get Test Links form the Admin Panel : Log in to the Admin Panel and navigate to the Test Manager module. 2. Click on the three dots next to the test name under the Action button and select Copy Test Link. Admins can now share these copied ...

    • How to change the Admin Password?

      Step 1 : To change the admin password, please navigate to the Admin Settings section. Step 2 : Select the Admin User option under the Account module. Step 3 : Click the pencil icon under the Action column for the Admin user whose password you wish to ...

    • Can admins export questions from the Admin Panel?

      Yes, ThinkExam provides admins with the option to export questions from the Admin Panel. Please follow the steps below to export the questions: Step 1: Log in to the Admin Panel and navigate to the Question module. Step 2: Click on the Filter button ...

    • Do you provide Think Exam product training?

      Yes, we provide detailed product training to our customers. Our onboarding sessions cover all aspects of the Think Exam platform, addressing any assessment-related queries and ensuring you are well-prepared to use the system effectively.

    • Can a single candidate be added in multiple groups?

      Yes, a single student can be added to multiple groups. To do this, go to Admin Settings > Account Information and select "Yes" for the "Multiple Group" option. This will allow you to add a single candidate to multiple groups.